FAQ


FAQ
How long will my physiotherapy appointment be?

How long will my massage therapy appointment be?

Can I use my private health fund?

How much will my private health fund pay?

How do I receive my private health fund rebate?

Is physiotherapy covered by Medicare?

Do I need a Doctor’s referral for physiotherapy?

What is the Enhanced Primary Care (EPC) / Chronic Disease Management (CDM) Program?

How do I make an appointment under the Department of Veteran’s Affairs (DVA)?

What do I wear?

What information do I need to bring to physiotherapy?

Are there specialist physiotherapists for specific conditions?

Can I request a female physiotherapist?

Can physiotherapists refer me for X-rays or other investigations?

Do you do home visits?

How many physiotherapy sessions will I need?

Is there a discount for concession and senior cards?

Do you provide treatment for motor vehicle (CTP) and WorkCover claims?

What information do I need to bring for CTP or WorkCover?

Can a physiotherapist provide a sick certificate?

How many people in a pilates class?


How long will my physiotherapy appointment be?

All standard consultations are 30 minutes one-on-one with the treating physiotherapist, however, you may be within the clinic for up to 45 minutes to one hour depending on your injury and the type of treatment provided. If you wish to have a 60 minute one-on-one consultation with the physiotherapist, then you may book an extended consultation. Please request an extended consultation with the receptionist when you make your booking so that the appropriate time is booked for you.

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How long will my massage therapy appointment be?

Massage therapy appointments can be booked in for either 30 minute or one hour sessions. Please advise reception staff when booking which massage you require.

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Can I use my private health fund?

If you are covered by Ancillary Cover or ‘extras’ cover then you are eligible to claim rebates for physiotherapy services. Depending on your type of cover you may also be eligible for additional cover for services such as massage, orthotics and lifestyle products. Please check with your health fund regarding your individual cover.

If you are a HCF member, then you are entitled to a program called “More For Muscles”. This entitles you to one free initial consultation per calendar year. Please ask our reception staff for more details.

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How much will my private health fund pay?

The amount of rebate your private health fund will cover depends on the level of your cover. Please check with you health fund regarding you individual cover.

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How do I receive my private health fund rebate?

Carlingford Active Health uses an electronic payment system called HICAPs to automatically claim rebates on your behalf. Our receptionist will process your card through the HICAPs machine and you will only need to pay ‘the gap’, which is the difference between the treatment fee and rebate received. Please contact your health fund for information on your rebate amount.

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Is physiotherapy covered by Medicare?

Generally, private physiotherapy is not covered through Medicare. However, some patients suffering from chronic conditions may be eligible for a Medicare rebate through an Enhanced Primary Care (EPC) Program. It is also known as a Chronic Disease Management (CDM) Plan. This enables you to receive up to 5 allied health approved treatments in a calendar year. The current rebate provided by Medicare is $52.95. Your GP will determine your eligibility and create both a GP Management Plan and Team Care Plan. Please inform our receptionist when making a booking on the phone that you have a CDM Plan and bring along all necessary forms.

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Do I need a Doctor’s referral for physiotherapy?

Referral from a GP is not required in the majority of cases. A referral is required if you are claiming through one of the following:

  • Medicare claims (EPC or CDM Program)
  • Department of Veterans Affairs (DVA)
  • WorkCover or Worker’s Compensation Claims
  • Motor Vehicle Third Party Claims (CTP)

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What is the Enhanced Primary Care (EPC) / Chronic Disease Management (CDM) Program?

The EPC or CDM Program is a Medicare rebate program allowing up to 5 allied health approved treatments in a calendar year. The current rebate provided by Medicare is $52.95. You will require a referral and appropriate forms from you General Practitioner (GP). Your GP will determine your eligibility and create both a GP Management Plan and Team Care Plan. Please inform our receptionist when making a booking on the phone that you have a EPC/ CDM Plan and bring along all necessary forms.

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How do I make an appointment under the Department of Veteran’s Affairs (DVA)?

All physiotherapists at Carlingford Active Health are approved to treat DVA clients. If you have a Repatriation Health Card, either White or Gold, the DVA will pay for your physiotherapy services. A specific referral from your treating Doctor is required. This form is called a D904. You will not be required to pay directly for your treatment, as Carlingford Active Health will bill the DVA directly. You will be required to sign for each occasion of service provided by your physiotherapist at the time of treatment.

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What do I wear?

It is recommended that you wear appropriate and comfortable clothing that allows ease of assessment and exposure of the site of injury. Spare shorts and draping are available if required. Please inform the physiotherapist if you require use of these.

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What information do I need to bring to physiotherapy?

  • If your doctor has referred you to physiotherapy, please remember to bring your referral letter
  • Any documents you may have such as insurance claims documents, EPC or CDM Program
  • Any scans and results such as X-rays, CT scans, MRIs that you may have had. If you have not had any scans, but think you may need one, this can be discussed at the time of your consultation
  • Private health fund card to enable immediate rebate through HICAPs
  • DVA white or gold card if you are coming as a DVA patient

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Are there specialist physiotherapists for specific conditions?

All physiotherapist’s at Carlingford Active Health have a Masters qualification and are more than qualified to treat any condition that you present with. There may be occasions for very specific conditions that you are referred to a specialist physiotherapist or another specialist e.g. Sports Physician, for an opinion or treatment.

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Can I request a female physiotherapist?

Carlingford Active Health have physiotherapists of both genders. If you feel more comfortable with a female or male physiotherapist you are more than welcome, make sure you let our reception staff know when making an appointment.

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Can physiotherapists refer me for X-rays or other investigations?

Physiotherapists are able to refer you for X-rays and most other scans e.g. MRI’s. We may advice that you get a referral from your doctor in order to get further scans as you are able to get a larger rebate from Medicare. Your physiotherapist will inform you of your best option when the time arises.

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Do you do home visits?

Carlingford Active Health does provide home physiotherapy services. Physiotherapists are able to visit your home, if it is within a close vicinity, within certain hours of the week (usually during the middle period of the day). Physiotherapy treatment sessions are of the same length of time and we are able to bring whatever equipment needed with us. Home visit’s do however have a higher charge associated with them. Ask our friendly receptionists any further questions when you are booking your home visit appointment.

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How many physiotherapy sessions will I need?

Physiotherapy treatment can vary from 1 session to many months, depending on the injury. Your treating physiotherapist will inform you along the way and you will only need to book in your appointments as required (not for weeks ahead like some practices). Our goal is to get you back to health as quick as possible and for you to have the tools that you are able to self manage.

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Is there a discount for concession and senior cards?

Carlingford Active Health offers discounts to full pension card holders (please present card when asked). We also offer many other discounts to associates or members of local sporting clubs, gyms etc. that you may be eligible for.

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Do you provide treatment for motor vehicle (CTP) and WorkCover claims?

Yes, we provide treatment for both CTP and WorkCover claims. If you are presenting under either you will need to provide a Doctor’s referral, Case Manager and Case Number upon your initial appointment. Your physiotherapist will write a letter to your Nominated Treating Doctor (referring doctor) and insurance company to inform them of the commencement of treatment. They will also regularly keep in contact with all parties in order to provide you with the best treatment outcomes throughout the whole process.

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What information do I need to bring for CTP or WorkCover?

You will need to bring with you

  • GP referral letter
  • Claim number
  • Insurance company details
  • Case manager name, contact number and fax number
  • Any scans, investigations and results

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Can a physiotherapist provide a sick certificate?

The treating physiotherapist is able to complete and “Sick and Attendance Certificate” if required. Please ask at time of your appointment for this to be actioned. However, some employers still require a certificate from your GP. Please consult your workplace for its specific requirements.

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How many people in a pilates class?

We have a number of different class structures for pilates.

  • private (one-on-one class)
  • semi-private (4 persons per class)
  • group (8 persons per class)

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